Return / Refund Policy

Our returns guarantee entitles you to a full refund and the choice to return products for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 30 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with. The costs incurred for returning an item are at customers' own costs. These terms apply specifically to non-sale items, all sale items are final sale.

If you return an order, always keep your tracking number and receipts so you have proof of shipment. 

When *returning goods by mail, make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value. Any import taxes will be deducted from the refund. For any further steps in this process please contact us at cloutculturellc@gmail.com with your order number and the product you would like to return.