How can I pay for my order? 
We accept Credit Cards, PayPal Visa, MasterCard, Bitcoin & Litecoin via GoCoin platform, and Google Checkout.

To which countries do you ship? 
We ship to all countries Worldwide.

What is the delivery time for my order? 
For the most recent delivery times, please check following the list.

What are the shipping costs? 
We value our customer's experience which is why you will find we have made it easier for you by making all orders worldwide free! That's right, all orders with no minimum purchase.

How do I track my order? 
Once your payment is finalized and your order has been processed, you will receive a tracking code via email with which you can track your order.

What are the return conditions? 
Our returns guarantee entitles you to return the product for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 14 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with.

How can I return my order? 
If you wish to return your product, please contact us at cloutculturellc@gmail.com with your order number and the product you would like to return. When returning goods by mail, make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value. Any import taxes will be deducted from the refund.

How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 days after receiving.

Can I cancel or change my order? 
In case your order hasn't been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not able to change or cancel your order.

Will you restock sold out items? 
Some items are restocked every now and then. However, some of our items are very exclusive and may not be restocked after being sold out. We advise you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about these restocks.

I emailed customer service, how long will it take them to respond?
For email, expect a response within 24-48 hours from our representatives. Our representatives are available Monday-Sunday.

I have placed an order during the sale. Can I return my order? 
All orders placed during sale or discount are final and are therefore not possible to be returned.

I am missing an item in my received order. What now?
Don't worry if you have an item missing in your received order. To ensure you the most optimized shipping time possible, orders are occasionally shipped out separately to your doorstep.